In October 2025, at the SAP Innovation Awards 2025 gala, companies setting new standards in their industries through bold and innovative implementations of SAP technology were given special recognition. The Amica Group was among the winners. Amica’s history with SAP stretches back almost 30 years – the SAP ECC system is currently being replaced with S/4HANA.  Over the course of these three decades, the company has been one of the first on the Polish market to implement many modern SAP solutions – most recently SAP Field Service Management (in one of its subsidiaries).

This year’s SAP Innovation Awards gala was held in Kraków under the name SAP NOW AI Tour Poland. The event focused on the role of technology in building organisational resilience, increasing efficiency and gaining a competitive edge.

Amica – a pioneer of digitalisation in Poland

The award was presented in recognition of the company’s pioneering role in the digitalisation of Polish industry and its long-standing partnership with SAP Poland. From the implementation of its first ERP system, which integrated key management processes within the company, to the modern SAP S/4HANA platform, based on real-time data analysis, Amica has consistently invested in technologies that support growth, optimise processes and improve the quality of customer service. The company was also one of the first in Poland to implement the SAP Field Service Management system on such a large scale – a modern tool for automating and coordinating the work of service teams.

‘This award is the result of a long-standing partnership and trust in the technology that has linked us with SAP Poland for years. We are proud of the results of consistently implementing this strategy; it is the best confirmation that our vision is reflected in practice. Thanks to solutions such as SAP Field Service Management, SAP Service Cloud, and SAP S/4HANA, we can harness the potential of data more effectively, automate key areas using AI and respond even better to our customers’ needs’, says Paweł Biel Vice-President of the Management Board of the Amica Group (Chief Customer Experience Officer).

Innovations in customer service

One of the key areas of Amica’s digital transformation is the improvement of after-sales service. The implementation of the SAP Field Service Management system has made it possible to fully digitise service processes, from receiving a service report to the technician carrying out the repair and real-time data analysis. This allows the company to respond more quickly to users’ needs and provide an even higher standard of service.

Combined with the modern SAP S/4HANA and SAP Service Cloud systems, this enables full data integration between service, production and logistics, which results in efficiency and greater customer satisfaction. The implementation of SAP Field Service Management is the next step in building an integrated IT environment that encompasses a whole range of SAP products such as SAP S/4HANA, SAP SAC, SAP IBP, SAP Service Cloud, and SAP BTP. This allows Amica to create a system of processes covering the company’s entire operations, from production to end-customer service. This approach not only increases operational efficiency but also forms a key element of the long-term transformation strategy for the entire organisation.